1. Information We Collect

• For Professionals & Clients: Names, institutional affiliations, billing/shipping addresses, and contact details for ordering IVD kits, reagents, and instruments.
• For Patients & Screening Participants: Demographics, health histories, sample submission data, and diagnostic data (including RT-PCR results and Next-Generation Sequencing genetic data).
• Technical Data: Cookies, IP addresses, and usage data to improve our website performance.

2. How We Use Your Data

• To fulfill orders for diagnostic instruments, kits, and reagents.
• To process biological samples and deliver accurate NGS and RT-PCR diagnostic reports to authorized medical personnel.
• To manage, analyze, and report on public health mass screening programs in compliance with local regulations.
• To maintain strict regulatory compliance with medical device and health data laws.

3. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures—including end-to-end encryption for genetic and health data. Genetic data (NGS) is stored securely and is only accessible by authorized laboratory personnel and your designated healthcare provider.

4. Data Sharing and Disclosure

We do not sell health or personal data. Data is only shared with:

• Authorized healthcare providers or institutions who ordered the testing.
• Public health authorities (specifically for reportable conditions discovered during mass screenings, as mandated by law).
• Third-party service providers bound by strict confidentiality agreements.